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Common sense lending from an award-winning service provider

Great service from us to you – helping you to provide exceptional service to your clients

At Accord, we take pride in delivering exceptional service, underpinned by our common-sense  personalised approach to lending.

We strive to achieve positive outcomes for both you and your clients, whether it’s a straightforward or more complex application.

Did you know, once you’ve placed your case with us, a dedicated underwriter will manage it from start to finish?

Laura MacKay of Gail Reid Mortgages, talks about her experience of working with the Accord Underwriting team.

How our great service works for you

Our expert and knowledgeable teams are dedicated to help brokers with real-life cases, whether they’re straightforward or more complex. Why not have a look at some examples of our common-sense, personalised approach to lending to help you deliver the best solutions for your clients.

Chantelle Wilson, Accord BDM, tells us more about our personalised approach to lending.

Accord BDM Charlie Tyler explains how we helped a client consolidate a high level of debt through a re-mortgage.

Gemma Middleton, Accord Lending Specialist, shares how flexibility, common sense and communication are key to providing a great service.

Take a look at our real-life case studies to see how our common-sense approach could help you with your clients - we might just surprise you!

Self-Employed-Dip-in-Net-Profits
A joint house purchase at 90% LTV. Applicant 1 was a teacher. Applicant 2 a self-employed sole trader.  Last year’s tax return showed a profit of only £2k due to purchasing a vehicle for the business.
 
Adverse-Credit-3
 A joint application for home movers purchasing a property at 85% LTV with a 
 £140,000 loan amount. The credit file showed adverse credit in recent years for 1 applicant.
 
Income-Flexibility-for-a-Loan-Shortfall
A joint purchase with a deposit of £260k and purchase price of £950k, a loan required of £690k using just one income. Both clients had a current mortgage.

 

Systems to help make things easier for you

our Chatbot service

Our chatbot provides you with answers to your common questions:

  • It undergoes regular reviews by our expert Business Development Advisor team to ensure the information is accurate and up to date
  • And you can also connect directly with our Webchat team, staffed by experienced Business Development experts, freeing up your time to do other things

our MSO System

Our MSO system can save you a phone call. It gives you:

  • Real time updates - track each case at every stage
  • Alerts and notifications whenever there's a change in the status
  • Access to go back and make changes
  • Online mortgage offers

Our impressive service is topped off with great propositions that make Accord a brilliant choice for lending, including:

And we’re proud to have been voted Top Rated for Service in the MFG Awards 2025.

Want to find out more? Our expert teams work together to ensure we deliver a service that’s right for you

Business Development Managers (BDMs) provide dedicated support to brokers, helping with queries related to more complex cases. Whether you have a trickier case to place or not, we look at each case on its own merits, applying a personalised touch.

BDMs, BDAs, and our Underwriting teams working as one to achieve the right outcomes, offering sensible lending solutions.

And if a case is declined, why not contact us to chat it through – we may be able to help.