An essential resource for Mortgage Brokers
"Best one yet, absolutely spot on this . "
Scott Howitt. Sales Director
Chartwell Mortgage Services Ltd
Customer experience (CX) has been called the “next competitive battleground”. It’s the driving force behind acquiring new clients, delighting the existing ones and consistently garnering new referrals. Use this guide to ensure your broker business is providing an experience that is truly exceptional.
The guide will take you through the ins and outs of CX and covers:
By downloading the Growth Series’ guides available on this website, you accept and agree that YBS Group give no warranties or representations concerning the documents, and accept no liability in relation to their use.
What is good about the growth series communications is that I feel they are unique from what other lenders are doing. You’re not just pushing your own products, but you are genuinely providing tools which can help us brokers develop our own business, primarily through growing our client banks. It’s a great source of information, primarily marketing based information, which has been created by a lender who clearly understands the needs of us brokers.
Rob Chart, The Finance Planning Group Limited
The whole Growth Series is absolutely invaluable, so thank you for putting this together.
Beth Coupe, White Mortgages Ltd
Thanks to Accord for doing the Growth Series. I think you've done a phenomenal job covering a lot of areas that we wouldn't have necessarily considered. So, great foresight and great support!
Danny Belton, Head of Lender Relationships, MAB
We have found the Growth Series really useful. It is great to see a lender looking to help Brokers with the everyday aspects of growing their businesses rather than focussing on ‘Correct Submission sheet’ type issues which serve to help the lender more than the Broker.
Stuart Powell, Shore
Online review generator, the feedback is I love it, it's easy to use and prompts a customer to leave feedback.
Samantha Allnutt, Howard Financial
7 things brokers can do guide, just wanted to say this is really great stuff.
Robert Gill, The Mortgage Factory
The #GrowthSeries podcast is great! Any broker who is looking to grow their business and embrace the tech revolution should listen to it.
Ashley Borland, Bright Advice
Just a quick email to say how much I’ve enjoyed listening to the Growth Series Podcasts, useful information and tips in each episode and it’s great that support like this is available to us. A big thanks to Accord for this.
Jonathon Evans, Mortgage Advisor, Kevin Ford & Co Ltd
The topic of Professional Indemnity Insurance is being raised in more and more conversations with us currently, including spiralling costs, increases in excesses and underwriters leaving the market. Making sure your business is ready for any future challenges will be key and Accord’s “5 tips for managing the cost of professional indemnity insurance for brokers” is relevant and very sensible advice.
Kevin Roberts, Director L&G Mortgages
I just wished to feedback and say thanks, to you and the team at Accord for the ‘Growth Series’. It as a great development and offers a comprehensive overview on a number of very useful topics. It has helped me remain relevant as a Mortgage Adviser over the last twelve months and allowed my new business levels to grow during the pandemic. The ability to listen to Podcast while continue to work is pertinent for this day and age.
Nick Mills, Mortgage Advisor, RPUK Ltd, Stone, Staffordshire
I'm always super impressed with how engaging Accord are in trying to drive their broker's businesses forward... The Growth Series is really really informative...
Chris Schutrups, Founder and Director, The Mortgage Hut
Information on this site is for use by authorised intermediaries only and should not be relied upon by anyone else.
Accord Mortgages Limited is authorised and regulated by the Financial Conduct Authority. Accord Mortgages Limited is entered in the Financial Services Register under registration number 305936. Buy to Let mortgages for business purposes are not regulated by the Financial Conduct Authority. Accord Mortgages Limited is registered in England No: 2139881. Registered Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. Accord Mortgages is a registered Trade Mark of Accord Mortgages Limited.
References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.
All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security. Calls to 0800 numbers are free of charge from a landline or mobile. Calls to 03 numbers are charged at the same standard network rate as 01 or 02 landline numbers, even when calling from a mobile.
YBS Group Slavery and Human Trafficking statement | Privacy Policy | Cookie Policy